Depending on the level of customization in your gear the time will vary it takes to get to you. You should get your item within 2-3 weeks. This allows us time to process your order, properly custom make it for you, and get it shipped out. International orders can take a bit longer.
When you order with Old-Gits-Club you are emailed out a unique order ID.
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at firstname.lastname@example.org
If the item hasn't been made yet, we can still change the size of it for you. If it's already on the way to you, then it's a bit tough because it's already been made.
Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to email@example.com